How does ScratchCardHeaven protect my Privacy?

ScratchCardHeaven utilizes the latest 128-bit Secure Socket Layer (SSL) encryption technology to ensure that sensitive data is transferred securely over the internet to our secure server, which is protected by the latest firewall. This means that your personal information is kept confidential and secure and is not shared with other organizations for commercial purposes. For more information please click on the link below:

Privacy Policy

Who is the governing body of ScratchCardHeaven?

ScratchCardHeaven is a wholly owned subsidiary of NG international Ltd., a Malta based company. NG International Ltd. Is a fully licensed operator (LGA/CL4/400/2007) under the Lotteries and Gaming Authority of Malta.

Why do I have to send my documents?

We would like to stress that the documentation we ask for in cases of a withdrawal request is for your protection as well as being an industry standard and a onetime inconvenience. We are also required to make sure that the money is being sent to the correct person.

The copy of your photo ID is required to prove you are of legal age to play on our site and the Credit card copy is needed for the proof of use, date of expiration, name of owner and the numbers of the card (only the last 4 numbers needed). All the credit card companies that we accept on the site require that we obtain a copy of the card that was being utilized.

We are a large, veteran and most of all legal gaming company and there is a reason that we have been in the market for so long; we always pay out. Your documents are kept and received in the highest discreet manner. Once we have saved the above documentation in your account, future cash out requests should be approved with no expected delays. (PCI Certificate)

How do I know if ScratchCardHeaven is playing fair?

Fair play is the base that we stand on. ScratchCardHeaven is committed to providing fair play at all times, and we understand the importance of explaining how this is achieved:

We here at ScratchCardHeaven offer a 1 in 3 statistic. This is a statistic that is guaranteed on our website but on a large scale over all of our players and is verified independently by Itech labs in order for us to obtain our gaming license. Some people will win more than 1 in 3 and some less and that is how we create our winners; however 1 in 3 is the guaranteed average. (Itech labs certificate)

Still need help? Contact our 24/7 Customer Support Team